PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR ANY OTHER ISSUES

On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Customer should also lodge a proper complain with the local office of the courier agency, so that jainik clothing may peruse the same in future, so as to avoid such occurrences in future.

All defective products being returned to jainik clothing shall be done ONLY through registered airmail/courier. DO NOT return any product, before receiving confirmation from jainik clothing for the same. In case any product is returned without such confirmation, jainik clothing does not guarantee any credit or replacement of the product. The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that jainik clothing shall examine the returned products for all such defects/variations, on the basis of the customer’s emails.

All shipping costs of returning the defective products back to us over and above such amount paid by customer towards shipping charges while receiving the same are to be borne by the customer entirely.

While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.

In case it is found on examination of product/invoice/order receipt that the error has occurred due to customer, then jainik clothing shall make the necessary modifications/alternations, AT THE COST OF THE CUSTOMER. In the rare circumstances when the original fabric is unavailable for purpose of such alterations/modifications, jainik clothing may use plain fabric of the same color. CUSTOMER MAY HAVE TO BEAR THE COST OF SUCH REPLACEMENT FABRIC IN SUCH RARE CASES.